An overview of Programme Management with Chris Hibbert
Name: Chris Hibbert
Job title: Programme Manager
What does an average day look like for you?
Being a programme manager is really varied, so every day can be different. Clients are our main stakeholders in the Delivery Team so I spend a lot of time speaking to them and making sure they are happy and they know what is required of them and where we are up to. I also make sure that the team are on track with their goals and I host regular one to ones to ensure that members of the team are getting what they need from the business.
We have a few standard meetings each week as a team, and calls with clients during projects. I create and manage weekly KPIs for the team and some of these meetings are to review those as well. One of the main things I’m involved with is ensuring all parties stick to agreed project scope and keep everything on track; clients and Anatwine need to be delivering on the agreed schedule! I’m really focused on interacting with our clients too, and getting out and visiting them is something I’m really passionate about; I plan to do a lot of that in 2019.
How long have you been here?
I started in October 2016, so about 2.5 years now.
What were you doing before you joined Anatwine?
I was working as a project manager in a facilities management company, still in software.
How did you end up working in Project Management?
In my early career I managed teams in customer service and it was just a natural progression into project management as there is a lot of crossover in skillsets.
I got some qualifications (Prince2, ITIL, Institute of Leadership & Management) and that was really useful at the start. Theory is great in the beginning but a huge thing with project/programme management is experience. Everything you work on teaches you new skills which you can bring to the next project.
Problem solving is a big thing for me - which is intrinsic to a software business. There is a huge amount of positive problem solving, where you have tried something and been ambitious, rather than having done something wrong.
What’s the coolest thing you have worked on?
Delivering a load of projects for Zalando in 2018; we launched over 100 new channels and brands in a year and it was really demanding but incredibly rewarding too.
What is the best thing about working at Anatwine?
There are a few things really, mostly that the people are great. Everybody wants our projects to succeed which creates a really positive, proactive space where people want things to work.
One of the main things that made me want this job was the fact that there was - and is - a huge focus on success and value in programme management here, rather than prioritising the creation of documentation and box ticking!
They are also really flexible with work/life balance and that allows me to manage my job around my family.
Is there a particular stand out moment from your time here?
I have to say that the end of last year, looking back and reflecting on how much we had achieved was a really proud moment for me.
What’s a fun fact about you that nobody knows?
I chair the exec committee for my local scout group and once got everybody really lost in a forest and had to pretend to a group of kids that I knew where we were. I managed to find our way back though and everybody was fine!
If you're interested in joining Anatwine, please see our available roles here.