With a single integration that scales across
without any further work
Our approach to integration is simple:
We integrate with you, not the other way around.
We take up as much work as possible and create the most effective single integration that can scale across multiple partners.
The Key to Anatwine's Model
The key to the model is for the brand to be able to mirror the retailer’s service level agreements and customer promise, while the retailer still has visibility across the customer journey.
Anatwine achieves this by documenting the service level agreements of the retailer then working with the brand to ensure the service level agreements are matched and maintained, producing a seamless experience for the customer while enabling the brand and retailer not to have to add any new processes to their existing procedures.
All this is done with a single integration that can then scale across multiple partners.
Once live, the brand and retailer has full visibility of the whole process, using Anatwine's cloud based portal, to create, edit and launch the best possible selection of a brands product range. Leading to an average increase in sales of several hundred percent.
The customer comes to know that the retailer will always have the best selection of product available and as such becomes more loyal to the retailer and brand. The retailer always fulfills the customer’s expectations of showing the best ranges and the brand gets to represent its product better.
Using Anatwine drives customer loyalty and satisfaction.
specialist technology with unique people skills to assist, create and innovate, delivering solutions that require minimum resource and result in large increases in customer loyalty, revenue and profits.
1. SYSTEMS INTEGRATION
Our team of highly skilled BAs and experienced developers take the pain out of integrating.
2. PRODUCT ONBOARDING
Anatwine facilitates product translation, photography and data mapping, so that products adhere with the retailer guidelines.
3. PRODUCT MERCHANDISING
Up-to-the-minute sales data from the brands means Anatwine can report on best selling and underperforming products, allowing retailers to adjust the range available in real time.
4. MEDIA MANAGEMENT
Using our professional photography partners, we arrange for the correct style and type of the photography and media to be shot and processed.
5. DELIVERY MANAGEMENT
All delivery methods and courier services are monitored so retailer delivery SLAs are maintained.
6. RETURNS MANAGEMENT
Using a global returns solution allows the retailer to decide if the customers will return to a local in country address, local retailer warehouse or brand warehouse.
7. ORDER DOCUMENTATION
We enable the brands to have the same documentation as the retailers, ensuring a seamless customer experience.
Real-time analytics provides brands and retailers a deep insight into sales and performance.
9. CUSTOMER SERVICES
Anatwine enables real-time communication between the retailer and brand customer services, ensuring the customer gets the highest level of assistance.
10. THE PORTAL
The portal enables real time live merchandising to take place where ranges and edits can be created and launched in seconds. The portal provides a feature rich reporting suite that offers a live view of the KPIs and SLAs agreed between the brands and retailers.
11. ACCOUNT MANAGEMENT
Each of our clients has a dedicated account manager in order to make the whole experience streamlined and efficient.